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  • What should I bring to my appointment?
    We recommend you bring your most current or preferred pair of glasses, any eye drops you use, and an up-to-date medication list. If you wear contacts, please come to your appointment wearing your contacts. We want to see your eyes after you have had contacts in for a couple of hours. After checking the fit and condition of your contacts while you’re wearing them, we’ll get you to take them out and then do the rest of your eye exam. It’s helpful to bring a pair of glasses (even if they’re ancient and you never wear them) and the details of your contact lens brand and care solution.
  • Where do I park?
    There is free parking at the entrance to the clinic and also in the parking lot for the Greek Orthodox Church beside the clinic. If there are no spaces available, there is free street parking along 8th Street in front of the clinic and around the corner on Dufferin Ave.
  • Do you do direct billing?
    Yes! Here is the list of insurance providers that we can bill direct. Even if you see your insurance provider on the list, your specific plan might not allow direct billing. If that’s the case, we settle the appointment cost with you and can send the claim to your insurance on your behalf. If you’re unsure if your plan rules or coverage, we recommend calling your provider as insurance companies do not allow us to do this for you.
  • How much will my eye exam cost?
    The cost of your eye exam depends on your age and your specific situation. We do different testing based on your needs. Sometimes your provincial health card covers the cost of the appointment for you (e.g. eye emergencies). Give the clinic a call, and we’ll be able to help you figure out the exact cost of your appointment.
  • I had my eyes dilated. Can I drive after my appointment?
    Dilation drops will make your eyesight a little blurry (especially for close-up vision) and make you light-sensitive. It’s helpful to bring sunglasses to your appointment just if we need to give you dilating eye drops. It’s technically okay to drive after your eyes have been dilated. We recommend bringing a driver to your appointment if you don’t feel comfortable behind the wheel. If you don’t have sunglasses with you, we can give you a “super stylish” pair of temporary shades to help you get home.
  • How long is my eye appointment going to take?
    We recommend planning to be at The Eye Studio for around one hour. In that hour, we will have enough time to check-in, verify your insurance, do your eye exam, and leave you with enough time to browse in the optical.
  • How much do glasses cost?
    The cost of glasses is hard for us to quote without knowing the specifics of your glasses prescription. One of our core values is about building a sustainable practice, including the pricing of the products we offer. We’ve done the research and have found lots of glasses brands to keep up with the fashion trends, match your style, and stay within your budget. Leanne, our licensed optician, can guide you through all of the options we have for you. You don’t need to have an eye exam to browse the optical. We ask you to please book a frame selection appointment to get started.
  • How much do contacts cost?
    Getting you an idea of what contacts cost is even more difficult than telling you what glasses cost. It depends on so many things. If you call the clinic, we can help figure out the options and give you an idea what contacts will cost.
  • I’ve been thinking about getting laser eye surgery; how do I find out if I’m a candidate?
    The best way to find out if you’re a candidate for laser eye surgery is to do the testing. Most of the time, laser eye surgery consultations are free. Let us know if you’re interested, and we can set up a laser eye surgery consultation for you!
  • Do I have to do the puff test? Is there an alternative test I can have?
    Everybody hates the puff test (a.k.a. non-contact tonometry). But, it’s one of those necessary evils that we need to do to measure your eye pressure. Eye pressure is a super important risk factor for this condition called glaucoma. Most of the time, people with glaucoma have no idea that they have it until they are almost blind, so it’s up to us as your doctors to check you for it. Measuring your eye pressure is part of glaucoma testing. The air puff test is one of the easier ways to measure eye pressure. If you can’t have the puff for whatever reason, no worries! Let us know, and we can use an alternative method to get the job done.
  • How long will it take to receive my new glasses?
    Your new glasses are specially made for you and your eyes, so they take 7-10 business days for us to make. We’ll reach out, usually by text message, to let you know when they’re ready.
  • What do I do if I am unhappy with my glasses?
    We ask that you try out your new glasses and wear them daily for 2-3 weeks. Sometimes when glasses are new and the prescription is different from your old pair, it takes a little bit for you to get used to them. If you’ve given your new glasses an honest effort and they still aren’t working for you, let us know. We want to help you figure things out and are here for you if you need us. Call the clinic to set up a re-check appointment.
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